Above all, the Black Rok aim is to create kitchens that our customers love.
We have absolutely loved using our new kitchen created by Jamie and Ed at Black Rok in Uckfield over the Christmas holiday period. It’s a sure fire way to test out whether or not all the drawers, cupboards, appliances work in their nominated space within the centre of our home – I can tell you, Jamie helps you to create a dream that actually comes true.
Our journey with Jamie (and Ed) began over a year ago when we moved to the area, initial enquiries originally, ideas that grew and Jamie helped to turn them into a reality. He took our ideas and drew up endless plans for us to look at and consider, nothing was too much trouble. He led us through each step of the way and if we made a suggestion he would turn it into a practical reality so that it worked within the space. He supported our colour choices and even questioned them if he felt they wouldn’t work. My husband and I changed our minds from time to time and even had the odd disagreement (Ok argument!) in the showroom but the Black Rok team didn’t falter, just incorporated the changes into the designs. He spent hours at his showroom in Uckfield with us and here at home going over the finer details, nothing too much trouble. He worked tirelessly with the builders, electricians, plumbers and numerous tradesmen on the telephone, over email and face to face on site, so we didn’t have to. He kept us informed every step of the way.
When the time came to install our beautiful kitchen, Jamie himself and his team, Jake and Zac worked constantly and quietly, making sure each step worked like clockwork before moving onto the next phase (cleaning up after them each day). They all made it appear so easy asking questions when they felt they needed to but essentially just getting on with the job always polite and respectful of our living space.
The end result is just glorious, we love it, a dream come true and everything works together in harmony, the old, the new, the gloss, not to mention he also installed a sparkly new office along with an amazing utility room — the house is reborn.
We thank you Jamie (and Ed, Jake and Zac), you have created something really very special, but most of all you have created the heart of our home and we LOVE it.
Joe & Suzannah, Sheffield Park
We had wanted to upgrade our kitchen and create a open living area for quite some time and we knew it would be a significant investment in the value of our house. Much thought was put into specifying the kitchen itself with visits to national shows to gather ideas.The big hurdle we faced was who to choose to make this dream a reality and to do it justice.
We needn’t have worried !
BlackRok of Uckfield have been superb from the start. They showed incredible patience with us during the design stage and numerous changes of mind on style, colour scheme, this work top, that work top and what size and shape the main feature island would be.
Each step of the way our thoughts were accurately reproduced in photorealistic designs that made it really easy to visualise our plans. Sound advice and design expertise was on tap and readily accepted. How nice also to see the designer actually involved in installing the kitchen too ! No contract kitchen fitters here ! We felt that BlackRok were as emotionally committed to the project as we were and dedicated to the fine details.
Seeing the kitchen taking shape it was also abundantly clear that the German built units are of high quality and will be trouble free for years to come. Our thanks to Jamie for a truly fantastic job from start to finish. If you are considering a new kitchen, we have no hesitation to recommend BlackRok.
Tracy and Karl, Buxted
The service provided by Black Rok from the design to the fitting was excellent. They genuinely care about what they do which comes through in all aspects of their service. Our new kitchen has changed the way we use our living space for the better, as well as looking fantastic. We can’t recommend them highly enough.
Dan & Vicky, Brighton
It is not a televised “Grand Design” but it is our grand design. It has taken us over 6 years to get as far as this and so the kitchen was a big thing for us.
No- all of that is a lie—it was HUGE
From the arguments with the planners through to the endless thinking and looking as to what we wanted, what would work and who would be entrusted with this precious project it has been a long ride. At this point in time I can say that to our surprise we have in fact, at least with the kitchen managed to fulfil a dream.
We wanted , as far as possible to stay local. When Black Rok opened up I was straight in to the showroom, and I liked what I saw, lovely quality, (no, exceptional quality!) beautiful lines and helpful Jamie and Ed.
They even made a fuss of the puppy – yes Truffle was a pup then!
So we planned and thought and altered and adjusted and altered and thought and haggled.
Finally we made our decision. To their credit not once did Jamie loose his patience with this pain in the neck customer. Ed just looked on and said little – very wise.
All was ordered and eventually all arrived needless to say we were still not ready but we had the kitchen on site. It was beautifully packed and standing around in a building site was not a problem because of that.
The great day came when the fitters arrived and all was going to be revealed. All was revealed and most was great but as with all great projects all was not perfect. I am a women and I looked at the picture printout of what I was going to be able to enjoy , and although the measurements and all of the execution was perfect the function of the kitchen was not going to be quite what I was expecting. It was not as the picture that I had treasured for so long.
My disappointment was difficult to put into words. This is where my story should deteriorate into one of those TV horror stories but in fact this is the best bit. Jamie and Ed are fairly new to the game of working with customers and it is a steep and difficult learning curve. But they came through with flying colours. They listened to my problems come up with solutions, did not attempt to tell me that I had made all of the errors and absolutely worked with us to complete my stunning kitchen.
We wanted to support a young business but that is always a risk. It was a risk that we are delighted that we took. If you do not believe me come and have a look. If you do I will make you coffee and tell you that I am the luckiest person in the world with a kitchen to die for which is such a pleasure to be in that I hardly ever leave it.
Sandy, Nr Uckfield
On the design process — ‘You worked tirelessly with our many alterations to our plans and we truly have the kitchen we’d dreamt of.
On the installation — ‘The fitters were great – hard working, helpful and very efficient.’
On recommending Black Rok — ‘We have recommended you and mentioned your name to all our kitchen admirers!’
Rob & Susan, Stonegate
We were very satisfied with the design process which resulted in us being more than happy with the final outcome.
The designs were available and accurate during the preliminary building phase and we were impressed that you took the time on a few occasions to come to site to ensure everything was ready for the installation.
Apart from one small error which was rectified we are extremely impressed with the fitters who consulted with us immediately if there were any decisions that were required so as to ensure the final installation was to our specification. In addition to this the fitters had the ability to think outside the box and resolved a couple of design issues. We are extremely pleased with the final outcome and would have no hesitation in recommending Black Rok to our friends!
Heidi & Dean, Brighton
We recently had our kitchen designed, supplied and fitted by Ed and Jamie and we’re absolutely thrilled with the result.
The kitchen was always going to be the focal point of our newly refurbished house in North West London and so we were desperately keen to get it right.
Ed was fantastic the whole way through from initial designs, appliance advice etc, to the final installation. He is extremely patient and flexible whilst also being very personable and easy to deal with.
Jamie and Ed are very professional and it was great to be able to do business with them – Highly recommended!
Anglie & George, Pinner
Right from our first visit to the Black Rok showroom we were hooked and no other kitchen would do! We were struck by the professionalism, product quality and knowledge but also the friendly helpful nature of both Jamie & Ed, no question went unanswered and nothing was too much trouble. All our ideas and requests were incorporated into the various designs, of which there were quite a few before we reached the final one!
The delivery/installation date was set at 6 weeks from when we first placed the order and was adhered to which was excellent. From start to finish everything was fully project managed by Jamie who also fitted around timings to suit us, which we found very helpful. All the fitters and tradesmen were professional and considerate at all times. Everything was handled excellently and couldn’t be faulted in any way.
Our new kitchen is all we hoped and planned for and more, we couldn’t be happier. We would highly recommend Black Rok to anyone.
Thanks Jamie & Ed
Jane & Ian, Uckfield
Jamie and the team at Black Rok have been really great throughout the whole project, from helping us choose the right kitchen at the outset, advising us on appliances, and then designing a fantastic scheme that was far better than anything produced by the other kitchen companies we’d talked to. From out first visit to their lovely showroom, through the installation to our finished kitchen, Jamie has always been on hand to ensure the whole process went smoothly. Any problems or worries were addressed and sorted out quickly.
We are so delighted with our new kitchen, it’s exactly what we hoped for. We would definitely recommend Jamie and Black Rok kitchens to anyone looking for a kitchen designer and supplier.
Siobhan and Jonathan, Tunbridge Wells
Our kitchen is part of our informal family living/dining space and I am also a keen cook, so I needed a kitchen that worked both on a functional and an aesthetic level, together with fitted furniture that co-ordinated in the living area of the room. I had some firm ideas about what I wanted, but Jamie really listened to the brief and understood what was important to me, and so was able to offer suggestions and solutions that I hadn’t thought of and which make perfect practical sense.
We started with a ‘wish list’ and with Jamie’s help worked backwards from this to come up with a kitchen that fitted our budget. Now after a few months’ use, the compromises that I thought I had made to meet budget constraints don’t feel like compromises at all and in fact as there is nothing I would change, I can’t even remember what they were. The attention to detail at the planning stage meant that the installation itself went extremely smoothly; all the contractors used turned up when they said they would, kept me fully involved and were without exception a pleasure to have on-site which made what is inevitably a hideously disruptive time as quick and easy to cope with as it could have been. I am delighted with my new kitchen, and would have no hesitation at all in recommending Black Rok.
Fenella & Chris, Uckfield
From the moment we set foot into the shop we were met with friendly and expertise advice, listening to our needs and then designing a fantastic kitchen.
Jamie drew up various plans and we worked well together to get it right. He kept in touch with us via email or telephone and sorted any issues with the builders, plumbers and electricians. He kept all informed of the plans of the steps needed to be taken. The actual fitters Jake and Zac worked hard, were really helpful when we had some minor issues and kept everywhere clean and tidy. It was very exciting watching the kitchen take shape.
Now the kitchen is a working place, the units are of a very high standard and easy to keep clean. Thank you for designing our wonderful kitchen and we would recommend Black Rok (and have) to all.
Mr & Mrs Smith, Crawley Down
From the very beginning the team at Black Rok held our hand at every step of our journey. At no point did they pressurise us us into buying their products or services. We both felt that we were valued customers. Each and every time we honed our design they made that process uncomplicated and accommodated our needs. We felt comfortable that nothing was too much for them to help us. Both their design and installation service is exemplary. We would have no hesitation in recommending Black Rok to other interested parties. Suffice to say we have a fantastic new Kitchen and we are very happy with it.
Jacqui & Barry, Uckfield
Excellent service from the initial design process all the way through to fitting and after installation care. Cannot recommend Jamie and Ed enough. Our project was a new kitchen and island for a new extension and matching storage and shelving in our living room. EVERYONE we know loves our kitchen!
Anna & Tom, Etchingham