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Kitchen order and delivery timescale

The kitchens that Black Rok supply are unique to you and designed according to your own requirements. Because of this, we cannot call a central warehouse and arrange for the immediate delivery of your new kitchen. It’s rather like eating in a good quality restaurant; it takes a little while to prepare your order. But, just like the meal at the fine restaurant, your finished product will be well worth waiting for.

The ordering process

It will probably take you some time to reach your final decisions about your kitchen. This is perfectly ok, and we are here to help and guide you through all of the exciting options available. Once we have arrived at the point when you are happy with your design, we are ready to order. Once the order is given, the manufacturing process begins and a deposit is requested.
After ordering you will have a few weeks to prepare for the arrival of your new kitchen. You might need other professional work done, such as electrical wiring, plumbing, minor building and decorating. We can advise you on any of these aspects, and recommend suitable tradespeople if needed.

Interim payment

Typically, three to four weeks after the order, whilst the kitchen is being manufactured, the interim payment is due.

Delivery

During the manufacture of your kitchen, we will book delivery at a convenient time for you. Delivery will usually be six weeks after order. When the kitchen is delivered to your address, the sale is complete and final balancing payment is made; the kitchen is then yours.

Installation

The installation of your kitchen will depend on your own requirements. Typically, we will arrange fitting by our own expert kitchen installers, but we are also happy for you to use your own tradespeople. We can liaise with them to discuss and advise particular installation requirements.

D.M.N.M GutteridgeD.M.N.M Gutteridge
22:08 21 Mar 24
Thoroughly recommend the Black Rok team. We put in a new kitchen and got excellent advice through the planning process. We asked to see a number of different layout options on the computer and Jamie was very patient and helpful. The installation team were first rate and took great pride in their work. Overall very satisfied.
Linda WoodhouseLinda Woodhouse
16:39 05 Dec 23
Having downsized, I was somewhat daunted by the prospect of turning my narrow, shadowy, U-shaped, very basic kitchen into one that I actually wanted to spend time in. I now have a light, airy, functional space with practical ‘innards’ and modern, intuitive appliances. Thanks to Jamie and Ed the kitchen layout has been totally transformed and the best use has been made of the space with a sleek handle-less design and contemporary narrow worktops. Both Jamie and Ed have communicated professionally and openly at all stages of the project and Ed was even instrumental in steering me towards my final colour choices! I would thoroughly recommend Black Roc for their design and fitting capabilities.
steven eckhardtsteven eckhardt
15:00 20 Nov 23
WOW! Black Rok did a really fabulous job job with both design and fit. We have a high quality contemporary kitchen and appliances. The fit was done in just a few days with care and precision. We have had no issues but Black Rok have kept in touch and visited to ensure we are satisfied which of course we are. Fabulous colour and all very functional. Great decision to use Black Rok and we have no hesitation in recommending them.
Nigel BraggNigel Bragg
16:08 17 Apr 23
We have nothing but positive things to say about the team at Black Rok Kitchen Design. Having spent 3-4 years dithering over getting a new kitchen, we finally decided to take the plunge last year. We had 2 criteria: a sleek, modern, German style kitchen provided by an independent, local business with impeccable references. After coming across the Black Rok website, we were immediately taken by the striking designs and reassured by the volume of glowing customer testimonials along with photographs of recent projects. From the moment we met with Jamie in the Uckfield showroom, it was clear that he understood what we were looking for. Although we had some pretty fixed ideas on design and layout, Jamie was able to take those ideas and enhance them seamlessly into an overall design scheme that exceeded our expectations in all departments. We had a few design meetings, several phone calls and email conversations, and within fairly short order were signing off on a final specification for delivery in early 2023. In the lead up to installation, communication was great and the technical drawings provided by Jamie for layout of plumbing and electrical services were described by our builder as the most detailed and accurate he had come across. Indeed the Black Rok team came onto site during the preparation works to meet with our builder and electricians to ensure a smooth installation process. Everything was delivered on time and exactly to the agreed budget. The cabinets and interiors are really well made and constructed with an engineered precision you might expect of a German manufacturer. The installation team of Ed, Zac and Jake were really personable, treated our home with great respect and worked extremely efficiently to ensure the kitchen was installed quickly and accurately. They solved every problem posed to them, displaying great attention to detail and tidying up diligently at the end of each day. We are utterly delighted with the new kitchen, which certainly delivers a "wow" moment when friends and family come to visit. The quality of the workmanship is incredible value for the overall price paid. We still pinch ourselves when walking into the room and are so pleased with ourselves for choosing Black Rok.
philip mccabephilip mccabe
07:30 11 Jan 23
Fantastic, intelligent and responsive service from Jamie and Ed from start to end. The kitchen design stood out from the beginning for its attention to detail and a real understanding of what we wanted from the space. They recommended excellent builders and then worked with them to make sure that the end result was picture perfect to the design. Fitting was spot on from a skilled, diligent team and we were never kept waiting. Issues with 3rd party appliances were dealt with in a way which made it crystal clear that our satisfaction was the priority. Brilliant. Easy 5 Stars.
Helen DaviesHelen Davies
19:03 24 Oct 22
We are so pleased we elected to go with Black Rok kitchens, as they have designed and installed the kitchen of our dreams! Throughout the process, from design to installation we were reassured by the professionalism of Jamie and Ed. Jamie created a fantastic design for our kitchen and suggested ideas we had not previously considered and the installation by Jake, Zak and Ed has been completed to an exceptionally high standard! Nothing was too much trouble. If you're considering upgrading your kitchen, don't hesitate to contact Black Rok, you won't regret it.
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