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Frequently asked questions

You’ll have plenty of questions to ask us when you come in to discuss your new kitchen, and we will have many questions to ask you too.
On this page you can find answers to the more general questions that we often get asked about the kitchen we supply, the work that we do and the company Black Rok Kitchen Design.

How long has Black Rok Kitchen Design been established?
We formally opened the doors to our kitchen showroom on Saturday 17th March 2012. We established our kitchen business on the back of over a decade in the kitchen and bathroom industry in and around Kent and Sussex. Black Rok Design was the result of a long held ambition( by Jamie and Ed) to form our own independent kitchen design studio. Having worked in the industry for many years as both designers and installers, for both ourselves and other companies, we were always working towards our own studio. Since opening our doors we have designed and successfully installed hundreds of incredible kitchens.  

Why do you supply German kitchens?
We’ve had a lot of experience, specifying and installing various kitchens from numerous manufacturers. We carefully considered  all the aspects that contribute to a high quality kitchen, and one that our customers will be delighted to own and use. German engineering is well known for its precision and efficiency and this is certainly an important attribute of the kitchens we supply. But it’s not just about the country of manufacture, it’s about the product itself and the quality control of the company producing it. We’d already been impressed with the product when working with it in the past and when we visited the factory in Germany we began to understand why these kitchens are held in such high regard for their quality and design.
So, it’s not that important that the kitchens come from Germany, but it just so happens that the kitchens we offer are made by a German company. We are pleased to put our name on them.

How do I select my appliances?
Well, firstly we’ll talk to you to find out what is important to you. Then we’ll offer the very highest quality appliances from the most reliable manufactures that meet with your needs and your budget.

How long will the installation take?
Installing a kitchen can be a complex and involved process. We are very aware that during this process you will be without some of the facilities you rely on every day. However, it is not a job to be rushed if quality is not to be compromised. Each installation is unique but usually between 1-3 weeks. Rest assured we will remain fully aware of your need for both a high quality job with as little disruption as possible. Once we know what your own particular installation will entail, we can give you an idea of when you’ll be opening the door to your new Black Rok kitchen.

Can I use my own installers or install the kitchen myself?
Yes, of course. Once you have taken delivery and made your final payment, the kitchen will be yours; the installation is treated as a separate item.
Our installers are professional and understand the kitchens we supply. They will ensure it is fitted according to the manufacturers requirements. But if you prefer to carry out the work or coordinate the work yourself then that’s fine; we will be glad to offer advice and help where needed.

What about plumbing and electrical work?
Most kitchen installations will involve additional preparation work. Depending on your circumstances this might include building work, tiling, plastering, decorating, etc, and it will almost certainly include plumbing and electrical work. It is absolutely vital that these works are carried out to the correct standards, especially the electrical work, where serious problems can arise if the work is not certificated.
If we are coordinating your kitchen installation we will use qualified and experienced tradespeople. We can also advise on requirements if you prefer to manage the project yourself.

How long will my kitchen take to arrive?
We do not supply kitchens off-the-shelf. Your kitchen will be unique to you and will be made accordingly. This obviously takes a little while; typically about 6 weeks. Once we know your own specification we will be able to advise on when the kitchen will be ready for delivery and then arrange a convenient time for you.

Are you happy to work to a design that has been created by someone else?
It depends. Our designs are built around the products we specify. However, if you already have a design, bring it in and we’ll take a look and be able to tell you more then.

D.M.N.M GutteridgeD.M.N.M Gutteridge
22:08 21 Mar 24
Thoroughly recommend the Black Rok team. We put in a new kitchen and got excellent advice through the planning process. We asked to see a number of different layout options on the computer and Jamie was very patient and helpful. The installation team were first rate and took great pride in their work. Overall very satisfied.
Linda WoodhouseLinda Woodhouse
16:39 05 Dec 23
Having downsized, I was somewhat daunted by the prospect of turning my narrow, shadowy, U-shaped, very basic kitchen into one that I actually wanted to spend time in. I now have a light, airy, functional space with practical ‘innards’ and modern, intuitive appliances. Thanks to Jamie and Ed the kitchen layout has been totally transformed and the best use has been made of the space with a sleek handle-less design and contemporary narrow worktops. Both Jamie and Ed have communicated professionally and openly at all stages of the project and Ed was even instrumental in steering me towards my final colour choices! I would thoroughly recommend Black Roc for their design and fitting capabilities.
steven eckhardtsteven eckhardt
15:00 20 Nov 23
WOW! Black Rok did a really fabulous job job with both design and fit. We have a high quality contemporary kitchen and appliances. The fit was done in just a few days with care and precision. We have had no issues but Black Rok have kept in touch and visited to ensure we are satisfied which of course we are. Fabulous colour and all very functional. Great decision to use Black Rok and we have no hesitation in recommending them.
Nigel BraggNigel Bragg
16:08 17 Apr 23
We have nothing but positive things to say about the team at Black Rok Kitchen Design. Having spent 3-4 years dithering over getting a new kitchen, we finally decided to take the plunge last year. We had 2 criteria: a sleek, modern, German style kitchen provided by an independent, local business with impeccable references. After coming across the Black Rok website, we were immediately taken by the striking designs and reassured by the volume of glowing customer testimonials along with photographs of recent projects. From the moment we met with Jamie in the Uckfield showroom, it was clear that he understood what we were looking for. Although we had some pretty fixed ideas on design and layout, Jamie was able to take those ideas and enhance them seamlessly into an overall design scheme that exceeded our expectations in all departments. We had a few design meetings, several phone calls and email conversations, and within fairly short order were signing off on a final specification for delivery in early 2023. In the lead up to installation, communication was great and the technical drawings provided by Jamie for layout of plumbing and electrical services were described by our builder as the most detailed and accurate he had come across. Indeed the Black Rok team came onto site during the preparation works to meet with our builder and electricians to ensure a smooth installation process. Everything was delivered on time and exactly to the agreed budget. The cabinets and interiors are really well made and constructed with an engineered precision you might expect of a German manufacturer. The installation team of Ed, Zac and Jake were really personable, treated our home with great respect and worked extremely efficiently to ensure the kitchen was installed quickly and accurately. They solved every problem posed to them, displaying great attention to detail and tidying up diligently at the end of each day. We are utterly delighted with the new kitchen, which certainly delivers a "wow" moment when friends and family come to visit. The quality of the workmanship is incredible value for the overall price paid. We still pinch ourselves when walking into the room and are so pleased with ourselves for choosing Black Rok.
philip mccabephilip mccabe
07:30 11 Jan 23
Fantastic, intelligent and responsive service from Jamie and Ed from start to end. The kitchen design stood out from the beginning for its attention to detail and a real understanding of what we wanted from the space. They recommended excellent builders and then worked with them to make sure that the end result was picture perfect to the design. Fitting was spot on from a skilled, diligent team and we were never kept waiting. Issues with 3rd party appliances were dealt with in a way which made it crystal clear that our satisfaction was the priority. Brilliant. Easy 5 Stars.
Helen DaviesHelen Davies
19:03 24 Oct 22
We are so pleased we elected to go with Black Rok kitchens, as they have designed and installed the kitchen of our dreams! Throughout the process, from design to installation we were reassured by the professionalism of Jamie and Ed. Jamie created a fantastic design for our kitchen and suggested ideas we had not previously considered and the installation by Jake, Zak and Ed has been completed to an exceptionally high standard! Nothing was too much trouble. If you're considering upgrading your kitchen, don't hesitate to contact Black Rok, you won't regret it.
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